In this day and age technology can be a great help when you train your staff. For instance, you can give them a manual to read and then give them an online quiz. In our example, we will discuss training a restaurant staff how to serve customers with disabilities.
Readable manual to train your staff
The training manual, How to Serve Customers with Disabilities, is a 39-page ebook that should be mandatory reading for restaurant servers. The copyright allows you to print out a copy for each of your staff. They read it and then do each of the 3 quizzes. (See Quizzes in the horizontal menu of the page that “3 Quizzes” links to.)
Read the testimonial below from a restaurant general manager.
To whom it may concern
I am writing you regarding a remarkable citizen who needs to be recognized for the challenges he has faced and the difference he has made to lives of many in our community and his accomplishments.
Mike Haines has been a citizen of Kelowna since 1981. Mike has cerebral palsy and has never let it stop him from living his life to the fullest.
Mike has always worked hard since coming to town, starting a delivery service on his three wheeled bicycle. He learned how hard it as to navigate the streets with improper curbing. That led him to run for city counci.
Fast forward to the present. He is now in an electric wheel chair and still making the rounds and advocating for people with disabilities as he has learned from personal experience.
Mike has had a tough time making ends meet over the years. But he always sees a shining star. He has recently published an ebook for the service industry on how to serve persons with disabilities. A couple of years ago Mike spoke to my staff about how it feels to be treated and how uninformed and uncomfortable people are on how to serve people with disabilities. It was a great presentation by him and it brought my staff to tears. Anyway, I really think Mike deserves a look for a story and anything we can to do to help bring the tools to the people.
For more information and history on him go to www.michaeldhaines.com . His ebook went live June 14th and it can be found at https://howtoincreaseyourrestaurantsales.com/. (That web address has been made into a short form. You can also go to bit.ly/disabledpatron.)
I am strong believer in Mike and I want him to have some success and recognition which he deserves for all he has done over the years. If you have any questions, please don’t hesitate to call me at 250-215-1495. Thank you for your consideration
Rose’s Waterfront Pub
1352 Water Street
Kelowna BC, V1Y 9P4
Final word on Mike
Mike Haines is a fascinating person. Learn a bit more about what he did before he wrote this ebook on how to train your staff.