Worn out Telus Equipment

You recently spoke with one of our Care Representatives about returning your TELUS equipment. Please note that if the equipment is not returned, charges will be applied to your next bill. Additionally, there is no need to contact TELUS to report your waybill number when sending back the equipment.

How to return your equipment
1. Package your equipment
● Package your equipment (either the original box or another appropriately sized box).
● Include a copy of the first page of your recent TELUS bill in the box to verify the following information:
○ First and last name of account holder
○ Telephone number associated with the account
○ Your account number (This information can be found in the header section of your TELUS bill.)
Note: We are not able to process the return without this information.
○ Service address of account holder
2.

Take your package to Canada Post
● Visit your nearest Canada Post outlet and let the representative know that you’re returning equipment to TELUS and quote the return ID number PR142924.

Rest assured, there will be no cost to you and Canada Post will print the label and unique waybill number for your box.
3.

Track your package until it gets to TELUS
● You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website.
If you have returned the equipment but still see a charge on your bill, please call 310-2255 and provide us your shipping waybill number.

Returning Telus Equipment

Worn out Telus Equipment

You recently spoke with one of our Care Representatives about returning your TELUS equipment. Please note that if the equipment is not returned, charges will be applied to your next bill. Additionally, there is no need to contact TELUS to report your waybill number when sending back the equipment.

How to return your equipment
1. Package your equipment
● Package your equipment (either the original box or another appropriately sized box).
● Include a copy of the first page of your recent TELUS bill in the box to verify the following information:
○ First and last name of account holder
○ Telephone number associated with the account
○ Your account number (This information can be found in the header section of your TELUS bill.)
Note: We are not able to process the return without this information.
○ Service address of account holder
2.

Take your package to Canada Post
● Visit your nearest Canada Post outlet and let the representative know that you’re returning equipment to TELUS and quote the return ID number PR142924.

Rest assured, there will be no cost to you and Canada Post will print the label and unique waybill number for your box.
3.

Track your package until it gets to TELUS
● You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website.
If you have returned the equipment but still see a charge on your bill, please call 310-2255 and provide us your shipping waybill number.