FAQ Transferred from KVA

FAQ usage tip

The subject of each question is the term in brown. These are in alphabetical order. If you can’t find the answer on this page, you may be able to find it by clicking on FAQ in the horizontal menu.

Q. Apple TV. What should I do if my Apple TV error message says it is no longer connected to the Internet?

A. 1st: Unplug Apple TV from power source.

2nd: Unplug router for at least 20 seconds.
Plug in & wait until all lights are on.
Check settings on smartphone & make sure it says “connected”.

    3rd: Plug Apple TV back in
Press menu button on remote
If that does not give the Apple TV icon menu, hold down the start-pause & right-advance button at the same time for 6 seconds & press menu button again.

Q. backup website How can I backup my entire website and will my web host do it for me?

A. Install & activate a WordPress free plugin called UpdraftPlus. The word UpdraftPlus will be either at the top of the dashboard or else on the side. Click on it and follow instructions.

In the image above I had just clicked Backup Now. As you can see from the orange bar at the bottom, around a quarter of the website has been uploaded into Google Drive. (In the original setting I decide to which cloud I will backup.)

You will have to ask your web host if they automatically backup. Here’s what LiquidNet Ltd Hosting says about their service:

Your content is backup up by our system on a daily basis. Backup copies are kept for 30 days, so you can always restore files and folders from a given date of the past month.

There are backups for your sites from the last 30 days you can see them here : https://us.cloudlogin.co/filemanager/#/backup/web/.
You can restore your sites from the available backups with the restore button if you destroyed some data.

If you want to backup your database you should click on the backup button here : https://us.cloudlogin.co/mysql/.

The backup limit does not represent a separate storage, where the backups are kept. It is a marker of how much of your account’s disk space is being backed up. If the backup limit is exceeded, our system no longer backs up your content properly.
The space that is taken by your backups is no way included in the account.

Q. blog monetization How can I monetize my blog?

A. Read How to Monetize Your Blog: A Newbie’s Guide.

Q. bullet points How should I add bullet points to my posts?

A. First of all, people usually skim as opposed to read a web page. So, make it easy for people by using lots of bullet points. Here are 3 different ways of adding bullet points:

♦ Copied & pasted (Cmd C & Cmd V) this bullet point from another website to this page
Option 8 will produce tiny round bullet point
♦ If you know how to go into your HTML, find an entity such as ♦ and add to your code.  (♦ produces the diamonds used for these 3 bullet points.)

Q. Contact form. My WordPress Contact Form 7 version 4.8 does not sent properly How do I fix that?

A. Add this script before the wp_head():

<script type="text/javascript">

 var wpcf7 = {"apiSettings": {"root":"https:\/\/www.website.com\/wp-json\/contact-form-7\/v1", "namespace":"contact-form-7\/v1"}, "recaptcha": {"message": {"empty":"Please specify…."}}};


Change www.website.com to your website URL

Q. Colour combinations. How do I combine the right colours on a web page to be artistically pleasing?

A. Go to http://serennu.com/colour/colourcalculator.php. (If you do not have this URL in front of you, search for these terms: hexadecimal triad calculate.) Enter the 6-character colour code and click the Calculate Colours button.

Scroll down to the Triad box. You will see three colours that complement each other.

Q. discount. How can I get a 5% discount off my entire order?

A. To get a 5% discount:

♦ You MUST pay for your order with a bank transfer
  ♦ On the cart page you will see 2 coupon buttons. Click the Coupon Code button and add this code: 5%WIRE.  When you click the Apply Coupon button, the 5% discount will automatically be deducted from your order.


Q. Editing WordPress impossible I try to get into a WordPress page to edit it & suddenly I’m unable to save it. What should I do?

A. Here’s what worked for me: I cleared the browsing data for all time. Then I refreshed the page I wanted to edit SEVERAL TIMES.

Note that this problem could also be the result of a plugin, a theme or a new update made to WordPress.

Q. Enfold WordPress theme I’ve entered data but I cannot update the page.  Why not?

A. Perhaps you did not log into the account. Try doing that.

Q. Facebook Group Where can I find 27 ways to make my Facebook Group more successful?

A. https://www.youtube.com/watch?v=IQsU0p7OO1U

Q. Finder menu If my Finder menu accidentally becomes full screen, how do I reduce the size?

A. Go to the picture menu & open any picture.

Q. foreign exchange Your prices are in Canadian currency. I do not live in Canada. How can I change the prices to my currency?

A. If you are outside of Canada, use the Currency Converter to translate the CAD cost of a project into your currency.

Q. freeimages.com. How do I set aside all possible related photos so that I can choose the best one.?

A.The easiest way is to save files to a Board is while you’re searching. As soon as you have an active Board set up, you can add files to it from the search results page or by clicking through to the file’s detailed information page. Simply look for the plus sign on the image or for the “Save to Board” link below your video clip to add a file to a Board.

You can create new Boards or access all of your Boards from the Boards panel that can be opened by clicking on “Your Board” in the header.

Q. Google Plus How do I add an animated GIF to Google +?

A. To attach image to status update:

  • Click camera icon in lower left-hand corner
  • Select Add Photos
  • Choose proper folder & double-click on GIF

Q. hashtags. How do I find enough (11) hashtags to insert in the second Instagram comment window?

A. In this example, there is an Instagram picture about a website. So, go to Google trends and enter the word website. Under Related Queries, there are 7 words or phrases that might work as hashtags:

  • #BestWebsite
  • #WebsiteDesign
  • #CreateWebsite
  • #HowToMakeWebsite
  • #WordPress
  • #WordPressWebsite
  • #HowToCreateWebsite

Enter website into the hashtagify.me web page. Either use directly or use your imagination and create some hashtags from those words:

  • #BusinessWebsite
  • #marketing
  • #design
  • #Twitter
  • #WebDesign
  • #Traffic

As you can see, we found more than 11 hashtags by using those two websites.

Q. header code. How do I add HTML code into my header?

A. Go to the LiquidNet Ltd Hosting File Manager.  Then go to File > File Manager > Domain name that needs header code > wp-content > themes > {your theme} > header.php. Add the code into the header.php file. (Right-click on header.php and then edit with plain text editor.)

If you are trying to go into your child theme and the header.php file is not there yet, double-click on your parent theme. You will see a header.php file there. Right-click on it and click on Edit > With plain text editor. Select all code from <?php at the top to </head>. Cmd C to copy into clipboard.

Then  double-click on your child theme. You see an area that may have a different file in it. Click on New File. Name it header.php and click Create. Then right click on your new file name. Select Edit > with plain text editor. Cmd V to paste your new code there.

Alternately you can go to your WordPress dashboard. Go to Appearance > Editor. Click on Theme Header on the right side. Paste the code into the head section and save it.

A third choice is to go into the WordPress dashboard of the web page in question. Click on Plugins > Add New. Search for this: Insert headers & footers. Find the first plugin that is compatible with your version of WordPress. Install & activate it.

Q. Headlines. How can I write more effective headlines?

A. Lots of visitors will not read your blog post unless the headline is powerful enough. The Headline Analyzer will help you write more effective headlines. The 180+ Power Word web page will help you find powerful words to make your headline stronger.

BTW, “This is”, “what are” and “How to” are three very good ways to start a headline. They all get people emotionally involved.

“Ever wondered how to increase your customer base” gave 74 points. “how to” got 25 points for emotional & “increase” got 13 points for power. Omit the “ever wondered” & you still get 74 points.

Q. Hotkeys. What are some examples of hotkeys?

A. A hotkey is  a key or a combination of keys providing quick access to a particular function within a program. Here are some examples on a Mac:

  • Cmd C — Copy selected item & copy to clipboard
  • Cmd V — Paste item from clipboard into cursor location
  • Cmd X — Cut selected item & copy to clipboard
  • Cmd F — Find a word or words on the screen
  • Cmd B — Make bold
  • Cmd I — Make Italics
  • Cmd A — Select All items. Useful, for example, for selecting entire source code for copying from a WordPress Page into a Post
  • Cmd/Option/Esc — Forced Quit
  • Control Finder — Open up a second Finder window
  • Cmd N — Open New document or browser window
  • Cmd S — Save current document
  • Cmd Q — Quit current application
  • Option/Cmd/Esc — Force Quit
  • Shift/Cmd/3 — Screenshot of entire screen
  • Shift/Cmd/4 — Screenshot of portion of screen. These last two will show up in Desktop folder.

Q. HTML code. What is some of the more common HTML code that I may want to use?

A. In spite of the WYSIWYG (what you see is what you get) editors, you cannot always use them to set all of the effects you want. For instance:

♦ The symbol to the left is &diams;
&nbsp; will give you a space and usually a blank line.
❃ The symbol to the left is &#10051;
 They all begin with an ampersand & end with a semi-colon.
 Go to the Fancy Symbol web page to see more.

Q. iTunes cancellation How do I cancel my iTunes subscription?

A.Customer Support Go to and click the “More about subscriptions and purchases” link. Then click on “Manage your subscriptions”. Do what it says.

Alternately, if you own a Mac or PC desktop:

  • Open & sign into iTunes with your Apple ID.
  • Choose Account > View My Account.
  • On the account Information page, scroll to the Settings section.
  • To the right of Subscriptions, click Manage.
  • To the right of the subscription you wish to cancel, click Edit.
  • Click Cancel Subscription button.

If these don’t help, phone the support desk at 1-800-MyApple.

Q. Link from Apple mail How do I link from a graphic in Mac mail to a web page?

A. 1. Open new email
2. Type in some text
3. Press Enter several times
4. Click on paperclip icon to add the graphic
5. Find graphic & double click on it
6. Holding left mouse button down, drag graphic to a different line. (This will select it.)
7. Click Edit > Add link
8. Paste web page URL in box that shows up
9. Send email

Q. LiquidNet Hosting How do I find what and when various websites have been backed up?

A. Files -> Available Backups:
Click on wp-content to find date of last backup.

Q. Malware. How do I remove unwanted programs such as Advanced Mac-cleaner and Megabackup from my Mac?

A. Click Cmd/Option/Esc all at the same time. (This is the Mac shortcut for Forced Quit.) You will see a list of programs that are open on your Mac. Select the one you wish to quit and click on the Force Quit button. Then go to Finder > Applications and select the program you wish to purge from your computer. Right-click > Move to Trash.

Q. Menu Menu does not appear on my website. Why not?

A. The code below should be in your functions.php file in your child theme.

register_nav_menus( array(
‘header’ => ‘Header menu’,
) );

Also, when you go to Appearance > Menus, these two boxes should be checked off.

Don’t forget to save your menu.

Q. New products. How do I add new products to my store?

A. Go into Adding and Managing Products in the WooCommerce website.

Q. Payments. How do I pay for services rendered by Kelowna Virtual Assistant?

A. You can pay by direct deposit (the preferred way), cheque or credit card/PayPal. To pay by credit card/PayPal, click here.

Q. PayPal refunds. How do I issue a refund in PayPal??

A. 1. Log in to your PayPal account.
2. Click Activity near the top of the page.
3. Click the payment you want to refund.
4. Click Refund.
5. Enter the amount you would like to refund and an optional note to your buyer.
6. Click Continue.
7. Review your information to make sure you entered the correct refund amount, and then click Issue Refund.

Q. PDF, into web page. How can I opload a PDF file into a new web page?

A. Create the new PDF file using something like the Pages File > Export. Then go to PDF2Go to compress the PDF file. Save it using only letter and numbers with NO spaces. Go to the appropriate WPmadesimple.org page for the rest of the instructions.

View the page that has the new PDF link. Click on the link. The target page is the page URL that you would show to your FB ad people or whoever.

Q. PDF, opening. How can I open a PDF file without buying some Adobe software?

A. Go to Adobe Acrobat Reader DC. That is the free global standard for reliably viewing, printing, and commenting on PDF documents.

Other alternatives are below.

Send the PDF file as an attachment to your Gmail account. Then open the email and click the View as HTML link next to the PDF attachment.

If that does not work, go to the PDF Escape website. Drag & drop your file into the dotted box. Wait about 3 seconds and your PDF file will begin to open up.

On the PDF Escape web page you can click the Form Field button in the upper left-hand corner. Then you can add some small text, save and download it into your hard drive Downloads file.

Q. Photo editing software. Where can I get a copy of GIMP?

A. Go to the How to Get Free Photo Editing Software page.

Q. Photos from Android. How do I copy photos from Android smartphone to Mac desktop?

A. 1. Connect smartphone to Mac with USB cable.
2. See Mac Applications folder & launch Image Capture
3. Under Devices list on LH side of Image Capture, select name of smartphone.
4. Select a destination folder for photos
5. Click Import All button.

Photos will be in Photos folder. Move them to the cloud. Those photos take up too much space in Mac.


Q. reCAPTCHA. Do you recommend using reCAPTCHA to help getting spam from my forms?

A. I had a very bad experience with reCAPTCHA yesterday. So, my feelings towards reCAPTCHA are quite negative.

I had recently added reCAPTCHA to my Ninja form. Yesterday I was unable to edit anything on my client’s website.  I kept getting this error message: Cannot contact reCAPTCHA. Check your connection and try again. I went online & found that lots of people were getting the same error message.

Finally, after several wasted hours, I contacted my host’s tech support. They disabled the CAPTCHA code & I was able to edit the website again.

I use the Ninja Form plugin. Note that you probably do not need any CAPTCHA feature. Ninja Form’s honeypot feature should be all you need in the majority of cases.

A honeypot is a field designed to catch spammers in the same way an actual pot of honey would catch flies. It’s a hidden field placed into every Ninja Form. To an automated program, it looks like a form field. However, it is programmed to make form submission fail if anything is entered into it.

Q. Sample website. Where can I see a sample of a website you have created recently?

A. Go to howtoservecustomerswithdisabilities.com. Also, I created the website you are on right now.

Q. Slow Mac. My Mac is running much more slowly that it used to. How do I fix that?

A. 1. Click on Magnifying Glass in upper right-hand corner.
2. Type this word: disk.
3. Press Enter.
4. Click First Aid > Run.

Q. Social media & marketing technology Where can I find more tips about social media marketing in 2018?

A. Go here. Also, learn about the Rubicon Project.

Q. SSL certificate. If I use PayPal to process my payments, is it necessary to have an SSL certificate?

A. No. If all of the sensitive information is going through PayPal, it is not necessary to have an SSL certificate. However, if you are saving sensitive information such as email addresses on your website, then of course you will need an SSL certificate. Otherwise, it would be too easy for a hacker to steal the information.

   Q. Also, once I buy an SSL certificate, how to install it in a WordPress site?

                A. Get a WordPress plugin called Really Simple SSL. Go to Settings and follow the instructions.

Q. Social media icons How do I automatically add social media icons to the bottom of each email I send out?

A. Go here. Among other things, you will learn how to make each icon link to a profile or whatever you want  on a corresponding website.

Q. Testimonials, video. What’s important to remember if I’m getting a video testimonial from someone?

A. 1. They one speaking absolutely loves the product.
2. They start by saying what their life was like before they had the product.
3. They end by saying how their life has changed because of the product.


Q. YouTube black bars. Why does this YouTube video embedded in the web page have black bars above & below?

A. To answer this question, you must look at the page’s HTML code. This code snippet represents the image you see: <iframe src=”https://www.youtube.com/embed/Et7r6es_e5c” width=”660″ height=”371″ frameborder=”0″ allowfullscreen=”allowfullscreen”></iframe>

The “iframe” does not have any style code. So, it could easily have some styling issues. I will add this style code:  style=”position: absolute; width: 100%; height: 100%; left: 0;” and see what happens.

Now the new code looks like this: <iframe style=”position: absolute; width: 100%; height: 100%; left: 0;” src=”https://www.youtube.com/embed/Et7r6es_e5c” width=”660″ height=”371″ frameborder=”0″ allowfullscreen=”allowfullscreen”></iframe>.

Now the video looked even worse. So, I enclosed the above code in these division tags: <div style=”position: relative; height: 0; padding-bottom: 56.25%;”></div>.

The new code looked like this: <div style=”position: relative; height: 0; padding-bottom: 56.25%;”><iframe style=”position: absolute; width: 100%; height: 100%; left: 0;” src=”https://www.youtube.com/embed/Et7r6es_e5c”width=”660″ height=”371″ frameborder=”0″allowfullscreen=”allowfullscreen”></iframe></div>

It played perfectly with no black bars.

In case that STILL does not work:

    • Open your video in the YouTube website.
    • Click on the Edit Video button beneath the video.
    • Add the 3 new tags you see in the image below.
      • To add that first new tag you type yt crop=16:9 followed by a comma.

    • Click on the Save Changes button